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Books
Unplugged: How Organisations Lose Their Energy and How to Get It Back
By Steve Bucholz & Tom Roth
ISBN-10: 1732727708
ISBN-13: 978-1732727700
This book begins with a question: What takes the human energy out of an organisation and how to get it back? Unplugged is about understanding what happens to employees when they lose their way amidst change, when they become unplugged from purpose, connection, direction, meaning, and value. When they, in a word, lose their energy. The book provides a fresh look at engagement as a choice employees make based on how they perceive the change and on how much discretionary energy they will give to the endeavor.
Win-Win Selling, 3rd Edition: Turning Customer Needs into Sales
By Wilson Learning
ISBN: 9077256016
Four decades after Larry Wilson pioneered the Counsellor selling approach, this book gives you the original 4-step process for building Long-Term Relationships with Buyers. A million salespeople who use the Counsellor method will tell you how profoundly revolutionary and powerful it is because it puts the customer’s needs and problems first. As a Counsellor seller, you become a trusted problem solver for your customers, creating a win-win situation for you, your customer and the organisation.
Versatile Selling: Adapting Your Style So Customers Say "YES!"
By Wilson Learning
ISBN: 9077256032
Versatile Selling combines the art of selling with the ability to adapt your approach in order to sell in a way that customers want to buy. This book helps people understand their own style and how to identify other people's styles. Versatility puts your customers at ease, so that they feel more comfortable working with you and improves your success rate. Versatility is a powerful yet simple way to treat customers the way they want to be treated. It gets you and the customer to “Yes” sooner by leveraging the human side of the sale.
The One Minute Salesperson
By Larry Wilson & Spencer Johnson
ISBN: 0739307681
Larry Wilson and Spencer Johnson use their storytelling skills to teach principles of selling. Techniques such as preparing for and visualising success are part of the formula, but the most valuable idea is to spend a full minute before each sales encounter focusing on what is best for the customer. Copyright © AudioFile, Portland, Maine.
The Power of a Positive No: How to Say No and Still Get to Yes
By William Ury
ISBN: 0553804987
Based on William Ury’s celebrated Harvard University course for managers and professionals, The Power of a Positive No offers concrete advice and practical examples for saying No in virtually any situation. Whether you need to say No to your customer or your co-worker, your employee or your CEO, your child or your spouse, you will find in this book the secret to saying No clearly, respectfully and effectively.
The Social Styles Handbook: Find Your Comfort Zone and Make Your Partner, Family, Friends and Co-Workers Comfortable with You
By Wilson Learning
ISBN: 9077256040
This handbook helps you understand yourself and others in a non-judgemental, proven and productive way. When you know your own style and adapt it to others' Social Styles, communication gets easier, conflict lessens and your influence increases. Many say it's a life changing experience.
Getting to Yes: Negotiating Agreement Without Giving In
By William Ury & Roger Fisher
ISBN: 0140157352
Getting to Yes has sold over two million copies worldwide making it the best selling book in negotiations. It is recognised as one of the most effective and practical guides to negotiation and has helped millions of people secure win-win outcomes in constructive negotiations. This book cuts through the jargon to a few easily remembered principles that will guide you to success, no matter what the other side does.
Getting Past No: Negotiating Your Way from Confrontation to Cooperation
By William Ury
ISBN: 0553371312
We all want to get to Yes, but what happens when the other person keeps saying No? How can you negotiate successfully with a stubborn boss, an irate customer or a deceitful co-worker? In Getting Past No, William Ury of Harvard Law School’s Programme on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people and tough negotiations. You don’t have to get mad or get even. Instead, you can get what you want!
