Sales Support and Service
Sales support and customer service professionals are critical to effectively supporting the solution implementations that meet customer requirements and deliver business results. These professionals include technical sales specialists, product and marketing managers, solution consultants, overlay sales representatives and implementation teams. Specifically, we can help them learn how to:
Major Financial Services Company Improves Call Centre Customer Experience, Saving 13 Million a Year
- Assess customer needs and requirements
- Create innovative solutions linked to customer business needs
- Collaborate effectively with their own team and customer implementation teams
- Align marketing and product support with the sales process
- Manage issues and problems to maintain customer satisfaction
Sales Support and Service Skills Programmes:
The Consultative Process
The Consultative Process introduces a problem-solving mindset and presents an effective process for consulting with both internal and external clients. It helps technical professionals become comfortable in their role as consultants. It also helps them generate greater alignment and commitment with clients by using a win-win problem-solving approach. Узнать больше
Consulting with Clients
Consulting skills are as important as technological proficiency in today's environment. Consulting with Clients is an intermediate level workshop designed to enable consultants to bring business value to their internal or external clients. Participants will learn how to align solutions to address business priorities and processes and, as a result, achieve increased revenue and customer loyalty. Узнать больше
Inbound Sales Excellence
Inbound Sales Excellence is a compelling customer service programme that dramatically improves how call centre personnel create value for organisations. It helps participants clearly communicate their competence and establish credibility with customers, who in turn will be more likely to respond to questions, accept their recommendations and remain loyal over the long term. Узнать больше
Negotiating to Yes
Negotiating to Yes helps salespeople become better negotiators by turning face-to-face confrontation into side-by-side problem solving. It is based on the concept of Principled Negotiation, a method that offers salespeople an efficient process for reaching optimal business agreements that are satisfying to both parties and actually strengthen professional relationships. Узнать больше
Signature Service: The Key to Customer Satisfaction™
Signature Service is a practical, results-oriented programme that helps service providers at all levels develop and apply the skills necessary to ensure customer satisfaction. Signature Service recognises four distinct customer conditions and provides specific approaches for successfully responding to each one. Service providers learn how to bring customers to a satisfied level, then confirm customer satisfaction. Узнать больше
